Get Some support
Our Mental Health and Well-being Support Program has unfortunately closed its doors.
For support you can connect with the following services.
For Mental Health Support
- Headspace
- Head to Health
- Care In Mind
For Employment and Education Pathways Support
- Wingate
Emergency directory
If you’re in urgent need of help please see our Emergency Directory below or call 000
If you need urgent mental health assistance or want to speak with someone straight away about a specific issue, you can contact these services where someone will be available to help:
| Kids Helpline | 1800 55 1800 www.kidshelpline.com.au |
A free 24/7 confidential phone and online counselling service for young people aged 12 - 25. The fastest way to talk with a counsellor is on the phone! |
| Lifeline | 13 11 14 www.lifeline.org.au |
A 24/7 crisis support and suicide prevention line. Also offers a crisis support chat support 7pm to midnight 7 days a week. |
| Suicide Helpline | 1300 651 251 | 24/7 counselling and information. Available by phone and online. |
| Safe Steps: Family Violence Response Centre | 1800 015 188 www.safesteps.org.au |
24/7 family violence response phone line |
| Orygen Youth Triage | 1300 651 251 | Specialist mental health services for young people aged 15 to 25. 24/7 emergency referrals taken by phone. Non emergency referrals wait for normal business hours (9am - 5pm Monday to Friday). |
Service Directory
Is there a particular organisation that you would like help from? Are they on the list? We can help you access them or you can access them yourself directly.
Bert Williams Aboriginal Youth Services
A service provided by VAHS and YSAS, Bunjilwarra sitegr residential rehabilitation and healing units
for young people aged 16 – 25
Address: 496 High Street, Northcote 3070
Opening hours: Monday – Thursday: 9am – 5pm, Friday: 9am – 4pm
Phone: 9416 4266
Email: reception@vascal.org.au
www.vacsal.org.au
The Bouverie Centre Indigenous Program (Working with Community)
Free Family Healing services offered by a team with Indigenous and non-Indigenous family therapists
Address: 8 Gardiner Street, Brunswick 3056
Email: bouverie.centre@latrobe.edu.au
Opening hours: Monday – Friday: 9am – 5pm
Phone: 9385 5100
www.bouverie.org.au
Bunjilwarra Koori Youth Alcohol and Drug Healing Service
A service provided by VAHS and YSAS, Bunjilwarra offers residential rehabilitation and healing units
for young people aged 16 – 25
Address: Hastings 3915
Phone: 5979 2011
Email: info@bunjilwarra.org.au
bunjilwarra.org.au
Dardi Munwurro
A service for young men, includes mentoring and life skills, healing and family violence, and workplace
leadership and employment programs
Address: 8 Parkwood Rise, Mernda 3754
Phone: Free-call 1800 435 799
Email: info@dardimunwurro.com.au
dardimunwurro.com.au
Djerriwarrh Health Services
Providing quality integrated health services within available resources to the people of our community
and encouraging personal responsibility for health care
Address: Corner of Yuille and High Street, Melton 3337
Phone: 8746 1100
www.djhs.org.au
Victorian Aboriginal Child Care Agency (VACCA)
Victoria's lead Aboriginal child and welfare agency offer youth cultural strengthening projects,
art mentoring, youth choir groups, Koorie Youth Traineeships, as well as family support
Address: 340 Bell Street, Preston 3072
Phone: 9287 8800
Email: vacca@vacca.org
vacca.org
Victorian Aboriginal Health Service (VAHS)
Provides a variety of medical services for men, women and children as well as community events and
activities (please contact or refer to the website for details about these)
Address: Medical Unit – 186 Nicholson Street, Fitzroy VIC 3065
Family Counselling Services – 250 Plenty Road, Preston VIC 3072
Phone: Medical Unit – 9419 3000
Family Counselling Services – 9403 3300
www.vahs.org.au
Wadja Aboriginal Family Place – Royal Children’s Hospital
A culturally sensitive service for Aboriginal and Torres Strait Islander children and their families providing
support with families attending the hospital
Address: 50 Flemington Road, Parkville 3052
Phone: 9345 6111
www.rch.org.au/afsu
Western Suburbs Indigenous Gathering Place
Provides services and programs to Aboriginal and Torres Strait Islander communities in the north/west
region, including Reconnect Youth Program, Cultural Program, and health and human services
Address: 200 Rosamond Road, Maribyrnong 3032
Phone: 9318 7855
www.gatheringplace.com.au
Wulumperi Support Unit (Melbourne Sexual Health Centre)
A walk-in service (no appointment needed) that provide free and confidential information, advice, testing or
treatment for sexual health as well as a Youth Sexual Health Program for males and females ages 12 – 18
Address: 580 Swanston Street, Carlton 3053
Phone: 9341 6200 to speak to a nurse for general information
9341 6200 to make an appointment for the Thursday service
Opening hours: Monday – Thursday (walk in): 8.30am – 5pm, Friday (walk in): 1pm – 5pm
Thursday (appointment only): 5pm – 7pm
mshc.org.au
Cohealth
Health and support services for all people
Address: 90 Maribyrnong Street, Footscray 3011
Opening hours: Monday – Friday: 8:30am - 5:30pm
Phone: 8398 4100
www.cohealth.org.au
Cohealth Health Works
Primary health and drug service
Address: 4-12 Buckley Street, Footscray 3011
Phone: 9362 8100
Opening hours: 10am-5pm Monday to Friday & 11am-2pm Saturday (NSP Only on Saturday)
www.cohealth.org.au/
DASWest Youth Outreach
Drug and alcohol counselling to young people aged 10-21 and their families who are experiencing drug
and alcohol issues
Address: 3/7 Eleanor St, Footscray 3011
Opening hours: Monday – Friday: 8:30am - 5pm
Phone: 9689 5533
www.mentalhealthcompass.com
Drug Health Services Adolescent Community Programs
There are a range of treatment options provided from the Adolescent Community Programs site in
Footscray for young people and their families
Address: 3-7 Eleanor Street, Footscray 3011
Opening hours: Monday – Friday: 9am - 5pm
Phone: 8345 6682
www.westernhealth.org.au
headspace
Young people with mental health concerns or their friends and family members
Address: Site 2A/ 5 Hartington Street, Glenroy 3046
Phone: Glenroy 9304 1011 or 1300 880 218
Address 2: Visy Cares Hub: 80b Harvester Road, Sunshine 3020
Phone: 9927 6222
Opening hours: Monday, Tuesday and Friday: 9am to 5pm,
Wednesday: 9am to 7pm Thursday: 9am to 8pm
www.headspace.org.au
ReGen
Counselling and Care & Recovery support for young people aged 16+ experiencing AOD issues
Address: 26 Jessie Street, Coburg 3058
Phone: 1800 700 514
www.regen.org.au
Salvation Army STAR
For young people aged 16+ experiencing AOD issues. Service provides 1-1 support including AOD
counselling and Care & Recovery coordination
Address: 22 Lt Chapel Street, Prahran 3181
Phone: 9521 4366
www.odyssey.org.au
Western Health Outreach service
Address: 3-7 Eleanor Street, Footscray 3011
Opening hours: Wednesdays 9am - 3.30pm
Phone: 9689 5533
www.westernhealth.org.au
YoDDA (Youth Drug and Alcohol Advice Service)
Phone and email advice about alcohol or drugs, access to information and support
For young people aged up to 25 or families, friend, services supporting young people
Phone: 1800 458 685
Opening hours: Monday - Friday: 9am - 8pm
www.yodaa.org.au
Youth Projects
Youth outreach drug counselling (YNOT) and needle syringe program
Address: 6 Hartington Street, Glenroy 3046
Phone: 9304 9100
www.youthprojects.org.au
Youth Support and Advocacy Service (YSAS)
Outreach support, day program, rehabilitation withdrawal and residential detox for young people
aged 12 - 21
Address: Multiple sites and locations - refer to website for specific contact details
www.ysas.org.au
Melbourne City Mission
The Academy provides flexible, student driven and engaging education options for young people that are
disengaged from the mainstream system and wanting to complete a senior secondary certificate as well
as some vocational training
Address: 3/6-12 South Road, Braybrook 3019
Phone: 8311 5400
Opening hours: Monday – Friday: 9am – 3pm
Kensington Community High School
The welfare team comprises of one full time youth worker, one part time social worker and a school nurse
Address: 405 Racecourse Rd, Kensington VIC 3031
Phone: 9376 1953
Opening hours: Monday – Friday: 9am – 4.30pm
Les Twentyman Foundation
Offers Back to School and and Positive Futres Programs for students.
Address: Footscray
Phone: 9689 4800
Opening hours: Monday – Friday: 9am – 5pm
River Nile School & Learning Centre
An independent senior VCAL school for young women from refugee, migrant and asylum seeker backgrounds
Address: Level 1, 117 Capel Street, North Melbourne 3051
Phone: 9329 8425
Opening hours: Monday – Friday: 9am - 5pm
Email: admin@rivernileschool.vic.edu.au
www.rivernileschool.vic.edu.au
St Joseph's Flexible Learning Centre
An alternative education setting with social workers and youth workers to support students in completing their
education
Address: 385 Queensberry Street, North Melbourne 3051
Phone: 9269 6900
www.youthplus.edu.au
Sydney Road Community School
In Years 11-12 students are able to negotiate a flexible program to meet their particular needs.
Address: 350 Sydney Road Brunswick
Phone: 9380 9417
Opening hours: Monday – Friday: 9am – 4.30pm
Beyond Blue
Support information for young people and adults. Includes 24/7 phone line and online chat
Phone: 1300 22 4636
www.youthbeyondblue.com
CoHealth Counselling Service
Counselling for a range of issues including depression, anxiety, stress, grief and loss, relationship
issues and adjustments in life
Address: 78 Paisley Street, Footscray 3011
Phone: 8398 4100
Opening hours: Monday - Friday 9am - 5pm
Headspace
For young people with mental health concerns or their friends and family members
Address: Site 2A/ 5 Hartington Street, Glenroy, 3046
Phone: Glenroy 9304 1011 or 1300 880 218
Address 2: Visy Cares Hub: 80b Harvester Road, Sunshine 3020
Phone: 9927 6222
Email: info@headspace.org.au
Opening hours: Monday, Tuesday and Friday: 9am to 5pm, Wednesday: 9am to 7pm, Thursday: 9am to 8pm
www.headspace.org.au
Les Twentyman Foundation
Offers youth support services and case management to young people aged 10-17.
Address: Footscray
Phone: 9689 4800
Opening hours: Monday – Friday: 9am – 5pm
Orygen Youth Health
Orygen Youth Health has two main components: a specialised youth mental health clinical service; and an
integrated training and communications program
Address: 35 Poplar Road, Parkville VIC 3052
Address 2: Rushford Annexe, Mavis Street, Footscray 3011
Address 3: Visy Cares Hub, First Floor, 80B Harvester Rd, Sunshine VIC 3020
Phone: 1800 888 320
Opening hours: 24 hours a day, 7 days a week
ReachOut
Support information for young people including tools and apps to help with managing life's challenges
(Contact details available through website)
reachout.com
Youth Disability Advisory Council
The Youth Disability Advocacy Service (YDAS) is an advocacy organisation that works with disabled young people who are aged 12 to 25. We work with disabled young people in Victoria to make sure you can speak up and are being treated fairly. You can access our free advocacy service if you need advice or support.
Address: Level 2, 235 Queen St, Melbourne, VIC, 3000
Phone: 0438 638 734
Email: For general enquires contact Natalie Voermans, YDAS Administration Officer. nvoermans@ydas.org.au
For advocacy enquiries contact Jade Maiolo, YDAS Intake Officer. jmaiolo@ydas.org.au
If you are Deaf/deaf or cannot talk on the phone, you can also text Jade on her mobile number.
Opening hours: Monday - Friday 9am -5pm
yacvic.org.au/ydas
Little Dreamers
We support young people who provide unpaid care for a family member with a disability, illness or addiction. Across a range of direct support programs, both in-person and online, we're working to improve the quality of life of Young Carers across five key areas of risk: education, employment, mental and physical health, socialisation and financial wellbeing.
Address: 8-12 Alma Road, St Kilda VIC 3182
Phone: 1800 717 515
Opening hours: Monday - Friday 9am - 5pm
https://www.littledreamers.org.au
Satellite Foundation
Satellite Foundation offers online and in-person supports; and connects children and young people where a parent or family member experiences mental health challenges.
Address: 552 Victoria Street, Wurundjeri Country
(North Melbourne), Victoria, 3162
Phone: 0455 522 122
Opening hours: Monday - Friday 9am - 5pm
https://www.satellitefoundation.org.au/
Carers Victoria
Carers Victoria is the statewide voice for family carers, representing and providing support to carers in Victoria.
Address:1/37 Albert St, Footscray VIC 3011 (Disability access - Ramp, lift, accessible toilet)
Email: reception@carersvictoria.org.au
Phone: (03) 9396 9500 or 1800 514 845
Opening hours: Monday - Friday 8:30am - 5pm
https://www.carersvictoria.org.au
Moonee Valley Community Strengthening
Address: 9 Kellaway Avenue, Moonee Ponds, 3039
Phone: 9243 8806
Email: comcare@mvcc.vic.gov.au
Opening hours: Monday – Friday: 9am – 5pm
National Hearing Care
Offers a range of services to look after all your hearing needs, from diagnosing hearing difficulties, fitting,
servicing and maintaining hearing aids.
Address: Shop 36. Moonee Ponds Central, 17 Homer Street, Moonee Ponds 3039
Phone: 8588 6151
Email: mooneeponds@nhc.com.au
Opening Hours: Monday - Friday: 8.30am - 5pm
Brotherhood of St Laurence - Given the Chance Jobs Victoria
One on one support with education, training and employment assistance for young people from
migrant/refugee background
Address: Flemington Community Centre and The Huddle North Melbourne
Phone: 8080 1875
Email: jvenwest@bsl.org.au
www.giventhechance.org.au
Centre for Multicultural Youth (CMY) Pathways to Employment Program
Supports young people through direct employment opportunities, traineeships, apprenticeships, and
workplace experience, enabling participants to build invaluable networks and form the building blocks
for their working life
Address: 304 Drummond Street, Carlton 3053
Phone: 9340 3700
Opening Hours: Monday - Friday, 9am - 5pm
www.cmy.net.au/pathways
Les Twentyman Foundation
Offers youth workers that support young people on a pathway to employment and also support employers to transition at-risk youth to the workplace.
Address: Footscray
Phone: 9689 4800
Opening hours: Monday – Friday: 9am – 5pm
Maribyrnong & Moonee Valley Local Learning and Employment Network (MMVLLEN) MMVLLEN are running the Youth Mentoring Career Pathways program during COVID times. This program provides additional opportunities for youth mentoring (with a professional) and also skill building and resilience workshops supporting young people aged 16-24 years who are unemployed or underemployed, living, studying or connected to Moonee Valley or Maribyrnong.
Address: 40 Bellair Street, Kensington 3011 VIC
Phone: 0413712268
Email: info@mmvllen.org.au
Opening hours: Monday – Friday: 9am –5pm
Youth Project Employment Service – Transition to work
Youth Projects provides health, outreach, community and employment, education and training services to
individuals experiencing disadvantage, unemployment, homelessness and alcohol and other drug issues
Address: 6 Hartington Street Glenroy VIC 3046
Phone: 9304 9100
Email: enquiries@youthprojects.net
Opening hours: Monday – Friday: 9am – 5pm
1800RESPECT (1800 737 732)
National sexual assault, domestic family violence counselling services
The Bouverie Centre
Address: 8 Gardiner Street, Brunswick 3056
Phone: 9385 5100
Email: bouverie.centre@latrobe.edu.au
Opening hours: Monday – Friday: 9am – 5pm
www.bouverie.org.au
Men's Referral Service
A men's family violence telephone service provided for men by men, offering anonymous and
confidential counselling, information and referral
Phone: 1300 766 491
www.ntv.org.au
Moonee Valley City Council Family Services
Address: 9 Kellaway Avenue, Moonee Ponds, 3039
Phone: 0402 839 001 or 9243 8888
Women's Health West
For women who are newly arrived or from refugee background
Address: 317-319 Barkly Street, Footscray 3011
Phone: 9689 9588
Opening hours: Monday - Friday: 9am – 5pm
Centrelink
Address: 482-490 Racecourse Rd, Flemington, 3031
Phone: 1800 050 004
Opening hours: Monday to Friday: 8.30 – 4.30pm
Gambler's Help Youthline
Phone, face to face and chat support, including financial counselling
Phone: 1800 262 376
www.responsiblegambling.vic.gov.au
Griefline
Phone and online counselling support for people experiencing loss and grief
Phone: 9935 7400
www.griefline.org.au
Australian Centre for Grief and Bereavement
Counselling, support groups and secondary consultation to workers supporting people affected by grief,
loss and bereavement
Phone: 9265 2100
www.grief.org.au
Action Centre
Provides sexual and reproductive health services for people under 25. Provided by Family Planning Centre Victoria
Address: Level 1, 94 Elizabeth Street, Melbourne 3000
Phone: 9660 4700
Freecall: 1800 013 952
Email: action@fpv.org.au
Opening hours: Monday – Friday: 10am – 6pm
Victorian AIDS Council
Provides care and support for people living with HIV including health promotion and advocacy.
Address: Level 5 615 St Kilda Road, Melbourne 3004
Phone: 9865 6700
vac.org.au
Frontyard Youth Services
Drop in service for young people aged 12-25 who have become homeless or are at risk of homelessness.
Address: 244 Flinders Street, Melbourne 3000
Phone: 9311 2411 (or free-call: 1800 800 531)
Opening hours: 10am - 6pm
frontyard.org.au
Latitude Directions for Young People
Address: 344 Ascot Vale Road Moonee Ponds 3039
Phone: 9326 0799
Email: rhonda.collins@latitudedirections.org.au
Opening hours: Monday – Friday: 9am – 5.30pm
Melbourne Youth Support Service (MYSS) - based at Frontyard Youth Services
Address: 19 King Street, Melbourne 3000
Phone: 9614 3688
www.melbournecitymission.org.au
Wombat Housing and Support Services
Free support to people in West Melbourne who are homeless or at risk of homelessness.
Address: 191 Melrose Street, North Melbourne 3051
Phone: 8327 2222
wombat.org.au
Frontyard Youth Services
Drop in service for young people aged 12-25 who have become homeless or are at risk of homelessness.
Address: 244 Flinders Street, Melbourne 3000
Phone: 9311 2411 (or free-call: 1800 800 531)
Opening hours: 10am - 6pm
frontyard.org.au
Latitude Directions for Young People
Address: 344 Ascot Vale Road Moonee Ponds 3039
Phone: 9326 0799
Email: rhonda.collins@latitudedirections.org.au
Opening hours: Monday – Friday: 9am – 5.30pm
Melbourne Youth Support Service (MYSS) - based at Frontyard Youth Services
Address: 19 King Street, Melbourne 3000
Phone: 9614 3688
www.melbournecitymission.org.au
Wombat Housing and Support Services
Free support to people in West Melbourne who are homeless or at risk of homelessness.
Address: 191 Melrose Street, North Melbourne 3051
Phone: 8327 2222
wombat.org.au
Essendon Citizens' Advice Bureau - Emergency relief food vouchers
Address: Clocktower Centre, 1 Pascoe Vale Rd, Moonee Ponds
Opening hours: Monday, Tuesday, Friday: 11am-2.15pm
African Australian Inclusion Program
Provided by Jesuit Social Services
Address:120 Racecourse Road, Flemington 3031
Phone:9376 5747
Email:african@jss.org.au
Opening hours: Monday – Friday: 9am-5pm
Centre for Multicultural Youth (CMY)
Non for profit organisation that works to support young people from migrant and refugee backgrounds
to build good lives in Australia
Address: 304 Drummond St, Carlton VIC 3053
Phone: 9340 3700
Email: info@cmy.net.au
Opening hours: Monday – Friday: 9am – 5pm
Foundation House Sunshine
Provide services to culturally diverse clients in the form of counselling, advocacy, family support,
group work, psycho-education, information and complementary therapies
Address: 161 Harvester Road, Sunshine 3020
Phone: 9300 8670
www.foundationhouse.org.au
Women's Health West
For women who are newly arrived or from refugee background
Address: 317-319 Barkly Street, Footscray 3011
Phone: 9689 9588
Opening hours: Monday - Friday: 9am – 5pm
ChildFirst
Initial assessment of family needs and risks to determine eligibility for family services
Address: 1st Floor, SE Building, Flemington Road, Parkville 2052
Opening hours: Monday – Friday: 9am - 5pm
(Services are also delivered outside of these times to accommodate individual needs)
Parent Line
A statewide telephone counselling service to parents and carers of children aged 0 - 18
Phone: 13 22 89
education.vic.gov.au/parentline
SHINE for Kids
Address: 247 Flinders Lane, Ross House VIC 3000
Phone: 9662 8031 or 0414 816 093 or 0408 638 423
Email: victoria@shineforkids.org.au
Drop in service
Young women who are pregnant or who are young parents can drop in at Frontyard Youth Services
(19 King Street). The drop-in service (dependent on worker availability) can provide information,
support and links to other parenting supports
Address: 19 King Street, Melbourne 3000
Phone: 9611 2458
For case management support or drop in service
Email: yapp@mcm.org.au
Opening hours: Monday – Friday: 9am – 5pm
Switchboard
Anonymous and free telephone counselling, information and referrals for the lesbian, gay, bisexual,
transsexual and intersex communities of Victoria and Tasmania
Phone: 1800 184 527
Web-chat: www.qlife.org.au
Opening hours: Monday – Sunday: 3pm – Midnight
Queerspace
Queerspace provides a safe and supportive space to obtain information and support services aimed
at improving mental health and wellbeing by specialist queer and queer affirmative mental health
practitioners
Phone: 9663 6733
www.ds.org.au/queerspace
CASA - Centre Against Sexual Abuse
Individual/group based sexual assault counselling support for young people Queen Victoria Women’s Centre
Address: 210 Lonsdale Street Melbourne, 3000
Phone: Counselling and Support Line: 9635 3610
Free call: 1800 806 292
Opening hours: Monday – Friday: 9am – 5pm
West CASA
Sexual assault counselling
Address: 53 Ballarat Road, Footscray 3011
Phone: 9687 5811 (office)
Opening hours: Monday – Friday: 9am – 5pm